Privacy Policy
This Policy sets out the procedures for processing and protecting personal data of website users and patients of Ahvat Laboratory.
1. General Provisions
This Privacy Policy applies to all information that the website of Ahvat Clinical Laboratory (hereinafter 'Operator') may collect about users during their use of the website, services, and diagnostic order submissions.
2. Processed Data Categories
When interacting with website features and scheduling appointments, the following data may be processed:
- user full name (last, first, middle);
- contact telephone number;
- email address;
- laboratory order number and date of birth (for secure online report delivery);
- inquiry message or commentary text.
3. Purposes of Processing
Personal data is collected exclusively to:
- provide access to electronic laboratory test results;
- communicate with patients to confirm bookings and consult regarding services;
- notify patients regarding test result availability;
- enhance service quality and website user experience.
4. Automatically Collected Information
When visiting the website, non-identifiable technical metrics may be recorded automatically: IP address, browser type and version, operating system, timestamp, and requested page URLs.
5. Cookies
The website utilizes cookies to store preferences (including locale) and ensure authenticated session functionality during report status lookups. Users may disable cookies in browser settings.
6. Forms and Submissions
Submitting forms ('Book an appointment', 'Get results') is voluntary. By submitting a form, the user confirms consent to the processing of the provided information in accordance with this Policy.
7. Third-Party Disclosures
The Operator does not disclose personal data to third parties, except as mandated by the legislation of the Republic of Tajikistan, or with express patient consent.
8. Data Retention
Personal data is stored on secure servers for the duration necessary to fulfill processing purposes or until consent revocation.
9. Security Safeguards
The Operator implements comprehensive organizational, legal, and technical safeguards to prevent unauthorized access, loss, modification, or disclosure.
10. User Rights
Users possess the right to inquire about processing, request data rectification, blocking, or erasure by submitting an official notice via Operator contact channels.
11. Policy Revisions
The Operator reserves the right to amend this Privacy Policy. Revised terms become effective upon publication on the website.
12. Contact Details
For inquiries regarding the processing of personal data, please contact:
Clinical Laboratory "Ahvat"
Address: 48 Bokhtar St, Dushanbe
Phone: + (992 37) 223-44-44
Email: info@ahvat.tj